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Right of revocation

 

Right of revocation

Before a shipment is returned in any case a message has to be sent to the sender.

 

Cancellation and return policy for private end users (consumers)


1. The consumer has the right to revoke his agreement to the conclusion of the contract will within two weeks after receicing the goods. The revocation must have no justification and must be declared in writing or by returning the goods to the seller; to comply with the deadline punctual sending is enough.

2. In the case of withdrawal the consumer is obliged return goods, if the goods can be sent by parcel post . The cost of the return, when exercising the right of withdrawal for orders up to € 40, the consumer has to carry, unless the delivered goods do not correspond to the ordered goods. On orders over € 40, the consumer does not have to bear the cost of returning .

3. The consumer has to pay compensation for a determination by the proper use of the commodity. The customer may inspect the goods carefully. If the examination or usage leads to depreciation, that the goods can no longer be "new" anymore, the consumer has to pay for the depreciation.

4. The right of withdrawal is excluded, for the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or are not suitable due to their construction / condition for a return.

 

Cancellation and return policy for commercial customers (companies)


1. For companies, there is no cancellation and return policy. In exceptional cases, after prior consultation following possibilities exist.

2. The commercial customer bears all shipping cost, the delivery cost and possible return shipping cost. The return shipping is done at the risk of liability of the commercial customers, even if ANS organizes the collection / return shipping.

3. If the depreciation leads to it by the beyond the mere examination of usage that the goods can no longer be "new" anymore, the commercial customer has to bear. For returned goods the commercial customer is generally a merchandise credit for a new purchase within 24 months, a monetary refund is excluded in exceptional cases can be a refund a 10% redemption fee (administrative, goods inspection and restocking costs) .

4. The right of withdrawal is excluded in any case , are for the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or are not suitable due to their condition for a return.

 

Online dispute resolution (Art. 14 par. 1 ODR-Regulation):

Platform of the EU Commission regarding online dispute resolution: http//ec.europa.eu/consumers/odr

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